What is a ghost session?

A ghost session is a gaming session that is played on a console but never logged in the system, so the time runs and cash changes hands with no record — the most common way revenue leaks in a gaming lounge.

In a gaming lounge, a ghost session is any time a console is actually being played but no session was opened in the system to record it. The customer pays, the time runs, and the money never appears in the day's totals — it goes straight into a pocket or is simply lost.

Ghost sessions are the single most common form of revenue leakage in a console lounge. They are hard to spot because, on paper, everything looks normal: the till has some cash, the notebook has some entries. The gap only shows when you compare how long consoles were actually on against how much was logged.

The reliable way to eliminate ghost sessions is real-time console monitoring: detecting when a console is powered on and flagging it the moment it runs without an open session — before the money is gone.